Had an issue a couple days ago with my Microsoft Windows 8 Surface RT tablet. Seems that the updates I installed were not downloaded completely and the install of the updates left my Surface in a frozen state. I could not scroll on the start page or launch any applications. I was also not able to get into Settings to even try to do a restore or refresh of the machine. I did some research and found that during boot up when the circle of dots starts to hold down the power button for 6 seconds. I had to do this 3 times but finally on the next boot it a line stating Entering Recovery mode started. It first tried to repair the OS but that did not work, and then I was able to reset to factory image. This took about 45 minutes but after it was done everything worked fine. I then installed the updates and they installed fine so everything is working fine now.